Delegate eDirectory Helpdesk
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Reduce training costs and give your helpdesk staff the exact solution they need. Remove your dependency on all too-powerful native eDirectory tools such as ConsoleOne. Improve the performance of your helpdesk staff with custom point solutions provided by DSRAZOR.
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Quickly and easily create your own custom eDirectory helpdesk tools with DSRAZOR's powerful Designer. The following are actual customer helpdesk applets created with DSRAZOR:
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(click on the images above for the full-size view)
Do you also use Active Directory? Click here to view how we assist with delegation of Active Directory helpdesk duties.
Each helpdesk applet created with DSRAZOR can be saved as a stand-alone executable file - there is no 'console' to learn, training is simplified and security concerns reduced. This means you give your helpdesk staff a simple to use and easy to learn point solution they need - no complex console full of other functions that you have to train them not to use.
With DSRAZOR you can design your own helpdesk applets or you can rely on our support team to create the helpdesk applets you require. Our support team's services are available at no extra charge - we call this service Create My Solution.
DSRAZOR provides dozens of helpdesk services including:
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- Zero Privilege NLM
- Set Single Use Password
- Reset Password for eDirectory and GroupWise Accounts
- Reset Intruder Lockout
- Enable Accounts
- Disable Accounts
- Set filtering rules for helpdesk functions - for instance -
do not show any accounts belonging to an Administrative Group
- Edit User Attributes
- Manage Group Membership
- and many more.
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