Visual Click Software's DSRAZOR for Windows provides you with a powerful platform to create and distribute stand-alone task-specific helpdesk applets.

Each task-specific applet you create, for instance, changing user passwords and unlocking accounts in a single Active Directory container, training costs are reduced.

By customizing your helpdesk applets with DSRAZOR's Designer you can control all aspects of the helpdesk user's experience.

Sample Helpdesk abilities include:

• Directly open applet to the container you choose - this prevents the helpdesk user from "walking around" your environment
• Show only the objects you want the helpdesk user to view such as only user accounts where account name is exactly 8 characters and does not contain the phrase 'admin' or only show accounts that are locked and so on.
• Use DSRAZOR applets to pass Active Directory attribute values as a parameter to another application. For instance, pass a computer's TCP/IP address as a parameter to another application such as a remote desktop viewer.
• Create users while requiring specific attributes be filled in, sample screenshot:
  
  The "City" parameter is selected from a drop-down list where you control the available values! You can do this with any existing Active Directory text attribute such as Department, City, Location, Notes and so on.
• Change User Password
• Check Group Membership
• And more!

Visual Click Software's DSRAZOR for eDirectory and NetWare provides you with the power to create and distribute your own task-specific helpdesk applets. When you use DSRAZOR's Zero Privilege NLM technology your helpdesk staff will only require Browse and Read privileges to those eDirectory and NetWare File System Objects they are charged with maintaining. Further, each operation from creating a user to adding a home directory to changing disk space restrictions is logged in a secure audit log so you will know exactly what happened and who did it.

When you use one of our preconfigured Helpdesk applets or customize your own you reduce your training costs and security exposure. Because each applet you distribute is defined to be task-specific, for instance, changing user passwords in a single NDS container, training costs are reduced. Click here to view actual applets designed and in use by our customers. When you use DSRAZOR's Zero Privilege NLM technology your security exposure is greatly reduced as your helpdesk staff does not have direct privileges to manipulate eDirectory or File System objects.

Be sure to check out our DSMETER for NetWare product as it includes the ability to restrict eDirectory Object Creates and Deletes by eDirectory Object Class!

Below is a sample listing of the ready-to-run Helpdesk applets we include with DSRAZOR. Each applet can be saved as a standalone ready-to-run application!

• Zero Privilege Helpdesk (click here for more details)
  Includes the following abilities via our NLM technology:
  [ Nothing more than ordinary Browse/Read eDirectory Privileges required ]
• Assign Grace Logins
• Reset Intruder Lockout
• Change Password
• Create Users
• Create Users with Template
• Import Users
• Enable / Disable User Accounts
• Manage Group Membership
• Change Number of Concurrent Logins
• Modify Users' Disk Space Restriction
• Clear Connections
• Modify almost any eDirectory attribute including Multi-valued Attributes
• GroupWise Password Management
• GroupWise Distribution List Membership
• Include you own predefined values for any text-based eDirectory Attribute (lockdown input to your values for locations, departments, etc!)
• Require Specific eDirectory Attributes to be defined BEFORE account can be created!
• Restrict the NDS Accounts your Helpdesk staff is allowed to manage:
  Define your own rules, view by:
• Group Membership
• Container Membership
• Naming conventions (e.g. only those names that are exactly 8 characters)
• eDirectory Attribute Values (i.e. only show locked accounts)
• and more!
• NDPS Print Job Management
• Set Default NDPS Printer!
• Print Queue Management
• ZEN Remote Control